How many agents do you need on Monday at 11?

Move the controls and watch your queue react. Real Erlang C, hour by hour, and what changes when an AI takes level 1. Free, no sign-up.

0agents online right now
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Upload your ticket export and NOUS builds your real day

CSV from Zendesk, Gorgias, Freshdesk, Intercom or your own system. We read each ticket date to build your hourly and weekly curve, and NOUS reads the subjects to tell you why customers write and what share an AI could resolve. The file is processed in your browser; NOUS only receives a sample of subjects.

Your week, hour by hour

What we would do with your operation
    0online in the peak hour
    0scheduled with shrinkage
    0%service level achieved
    0saverage wait
    Your day, hour by hour
    volume (drag the bars)agents neededhour shown above
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