For contact centers, BPOs and support teams

AI that resolves your customer support tickets.

No per-seat pricing: up to $1 per ticket the AI resolves and $0 when it hands off to your team. Quality measured on 100% of conversations.

30 to 90-day pilot with no platform fee. Or try it now on your own website, no sign-up ↓

Book 30 minutes

Leave your details and we email you today with times. The demo is given by the person who built the product.

Your operation
Agents in your operation

We only use your details to book and prepare the demo. Privacy notice

NVIDIA Inception ProgramA2CX is a member of NVIDIA Inception
✓

Done! Your demo is booked.

The invite is in your inbox. Bring a couple of real conversations if you can: we work with your data.

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For your size, the fastest path is to start free.

Demos are for operations with 10 or more agents. With the free plan you train the AI on your website in minutes and try it with your customers.

Start free

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Got it! We'll email you today to set the time.

We reply within an hour during business hours. You can also message us on WhatsApp.

WhatsApp

Connects in one click:ZendeskGorgiasGenesysAvayaOpen API for every module
What it looks like in your operation

One WhatsApp ticket, start to finish.

The AI answers with your business data, the case gets scored, and planning updates itself.

WhatsApp · Orders
Hi, my order 4821 hasn't arrived 😕
Hi Ana. Your order shipped yesterday with DHL, tracking 7731 0042. It arrives tomorrow before 6 pm. Here's the tracking link. Anything else I can help with?
Perfect, thanks
✓ Resolved by NOUS · up to $1

Quality · ticket 4821

Greeting and empathy
Correct data
Full resolution
Closing
95 / 100Reviewed, like 100% of tickets

Planning · tomorrow 9:00 to 18:00

14Agents needed
9with AI on level 1
Try it with your own website, free, no signup

Paste your website. Chat with an AI trained on it.

In about a minute you get a live agent that answers from your business, in your language. This is the real product, not a mockup.

A2CX, live AI agent

Works for any business: an online store, a restaurant, a clinic, a marketplace seller.

Powered by A2CX

Want to see it on your operation?

In 30 minutes we set it up on your real channels and work out your cost.

Book a 30-min demo
How it works

One platform, three jobs.

It connects to your channels and your helpdesk. Your team stays in charge.

1

Resolve

NOUS, your AI trained on your website and policies, resolves level-1 tickets on WhatsApp, chat and email. When it should not resolve, it hands the case to your team with full context.

2

Score

Every conversation, human or AI, is reviewed against your QA form: a score per criterion, evidence, critical failures and per-agent coaching.

3

Plan

Volume forecast and Erlang C by the hour: how many agents you need, net of what the AI resolves.

See every module →

Watch it work

Two minutes, recorded live, answers unedited.

We paste the URL of a real store, the AI reads the catalog and policies, and a minute later it answers like your best agent.

Want it on your own operation? Book 30 minutes and we build it live.

Who's behind it

NVIDIA Inception Program
Member of the NVIDIA Inception programNVIDIA program for AI startups.

Built by operators

Four people with 20+ years each running customer support: contact centers with thousands of agents, quality and workforce management. The demo is given by the person who built the product.

Your data

One isolated AI brain per customer: your conversations never train a shared model. Encrypted in transit and at rest, audit log and an on-premise option (A2CX Sovereign). We do not hold SOC 2 or ISO 27001 yet; we will say so the day we do.

Pay per result, with a definition

Up to $1 per verified resolution; the final price is set by contract. Verified = the customer closes the interaction and does not ask about it again within 72 hours. Escalated to a person: $0. After the pilot, platform from $990/month plus results.

Pricing

Two things, priced separately.

The platform by ticket volume, with every module included and no per-agent fee. AI outcomes charged only when the AI actually resolves a ticket. Prices in USD.

Platform, per month

Starter 360

2,000 tickets a month
$990/mo
Unlimited agents
  • All modules included
  • Quality review and CSAT on every ticket
  • 100 AI resolutions a month included
Talk to us

Growth 360

6,000 tickets a month
$2,400/mo
Unlimited agents
  • All modules included
  • Quality review and CSAT on every ticket
  • 100 AI resolutions a month included
Talk to us

Scale 360

15,000 tickets a month
$5,000/mo
Unlimited agents
  • All modules included
  • Quality review and CSAT on every ticket
  • 100 AI resolutions a month included
Talk to us

Enterprise 360

15,000+ tickets a month
Contact us
Unlimited agents
  • All modules included
  • Quality review and CSAT on every ticket
  • 100 AI resolutions a month included
Talk to us

Above your tier: $0.45 per ticket. Annual billing: 16% off, about two months free. Enterprise: 12-month terms, dedicated tenant, SSO, DPA and SLA.

AI outcomes, pay for results*

Verified resolutionThe AI resolves the ticket end to end. Counted only when the customer closes the interaction and does not ask about it again in the next 72 hours.
Up to $1
Accepted draftThe AI drafts, your agent reviews and sends. Discarded drafts are free.
Up to $0.50
Not resolved or escalatedA person stepped in. You pay nothing for the attempt.
$0
Committed volume, 10,000+ a month12-month term.
Up to $0.85
Committed volume, 50,000+ a month12-month term.
Up to $0.70

* List prices. Volume, term and channels are negotiated in your contract.

Included, never metered: quality evaluation and CSAT on 100% of tickets, whether a person or the AI resolved them, plus workforce management and analytics. Same price with AI resolution on or off.

Example: 15,000 tickets a month, 5,000 resolved by the AI. Scale 360 $5,000 + 4,900 × $1 = $9,900 a month, $0.66 per ticket all in.

Reference, 2026: an operation with 2,000 tickets a month, about five agents, pays Zendesk Suite Pro plus quality and WFM about $825 a month, without AI. Starter 360 is $990 with every module, AI included and no seat cap, and it does not rise when the team grows. Competitor prices are public list prices and may change.

Smaller teams start self-serveFree: 30 tickets a month on one channel. Then $29 for 100, $79 for 300 or $199 for 1,000 tickets a month. No card, no call.
Start free

Pilot: results only, no platform fee

30 to 90 days, sized to your operation, with every module on and no platform fee. You pay only verified resolutions, up to $1 each, with success criteria agreed before it starts. After the pilot, platform plus results.

Talk to us

For BPOs: agentic employee, per month

A fixed monthly price per agentic employee, on duty 24/7, platform included, with 400 verified resolutions a month (the load of a human agent) and extra resolutions at the committed-volume price. You resell it to your accounts.

From $390 a month per agentic employee Talk to us
The team

Four people. Over 80 years of customer service.

We spent our careers running customer service: contact centers with thousands of agents, quality, workforce management and digital support for large consumer brands. A2CX is the platform we always wanted to have. We launched it in August 2026, and the people who built it are the ones who answer your questions.

GuillermoFounder and product. More than 20 years in customer-experience operations.
RaúlImplementation and customer success. More than 20 years in customer-experience operations.
RobertoPartnerships, North America. More than 20 years in customer-experience operations.
Mary RoseBusiness development, Asia-Pacific. More than 20 years in customer-experience operations.
Questions

What support leaders ask before they start.

What happens when NOUS doesn't know the answer?

It escalates to your team with the whole conversation and its context. That ticket costs $0.

Do I have to leave my current helpdesk?

No. Connect Zendesk, Gorgias, Genesys or Avaya and A2CX works on top of them. If you decide to migrate later, your history comes with you.

How long does setup take?

The workspace is live in minutes and NOUS trains on your website in about a minute. Channels and tools connect the same day.

Where is my data and who can see it?

Each customer's data is isolated and encrypted in transit and at rest. Regulated sectors can run the Sovereign on-premise version. Details are on the security page.

What counts as a resolved ticket?

The AI resolves it, the customer closes the interaction and does not ask about it again in the next 72 hours. Anything else costs $0.

How do BPOs and contact centers buy?

Per agentic employee, per month: a fixed price that includes the platform and 400 verified resolutions, on duty 24/7. You resell it to your accounts with your own margin, and your people stay at the center.

Book 30 minutes. We build it on your data.

We point the AI at your website or real conversations of yours and compare your cost with what you pay today.

Book a 30-min demo
Prefer WhatsApp? Message usFewer than 10 agents? Start free
Book a 30-min demo